Refund Policy

Updated: August 25, 2026

What may be sent back

Returns by mail are available for defective goods and for non-defective goods; we also accept exchange requests when replacement stock exists. Customers have 30 days from the delivery date to apply. Changing one’s mind, preferring something else, or ordering the wrong product are valid non-defective reasons.

New-item standard

A qualifying product must be new, unused, and unchanged from its original condition, with original packaging, tags, and all supplied accessories. The parcel contains a prepaid return label at no charge, and there is no restocking fee.

Approval before mailing

Before returning a parcel, contact us with the order number, checkout email, and reason for the request. Damage, defects, wrong merchandise, missing pieces, or a substantial mismatch with the description also require photos or video of both the product and its packaging. Do not mail an unapproved return.

Available outcomes

An exchange is completed only if the requested stock is available. For an approved refund, we send funds back to the original payment method and complete our processing within 10 days; bank posting times are separate.

Email: thimai873937@gmail.com

Mailing address: 172 Platte River Access Rd, Laramie, Wyoming, United States, 82070

Phone: (931) 704-5245